2. RETURNS POLICY

2.1 Return Eligibility Timeframes

All claims must be submitted within 30 days:

• For damaged/defective/misprinted items: Within 30 days after receiving the product
• For packages lost in transit: Within 30 days after the estimated delivery date
• For EU customers: 14-day cooling-off period (see European Union section below)

2.2 Eligible Returns

We accept returns for:

• Damaged products – Items that arrived damaged during shipping
• Defective products – Items with manufacturing defects
• Misprinted products – Items that were printed incorrectly
• Wrong items – You received a different item than what you ordered

2.3 Return Conditions

To be eligible for a return, your item must be:

• In the same condition as when you received it
• Unworn or unused
• With original tags attached (if applicable)
• In original packaging
• Accompanied by receipt or proof of purchase

2.4 Non-Returnable Items

The following items CANNOT be returned:

Due to nature of products:

• Perishable goods (food, flowers, plants)
• Custom products (special orders, personalized items)
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases
• Digital products (ebooks, audio meditations, recorded programs) once accessed or downloaded
• Sale items or clearance products
• Gift cards

Due to hygiene and safety:

• Opened or used personal items
• Items without original tags or packaging

2.5 How to Start a Return

STEP 1: Contact Us First

DO NOT send items back without contacting us first. Unsolicited returns will not be accepted.

Email us at: hello@artofbeingyou.com.au

Subject Line: “Return Request”

Include in your email:

• Your order number
• Photos of the item showing the issue (damage, defect, misprint, or wrong item)
• Detailed description of the problem
• Your preferred resolution (replacement or refund)

STEP 2: Wait for Confirmation

We will review your request and respond within 2-7 business days to:

• Approve or deny your return request
• Provide specific return instructions
• Issue a return shipping label (if applicable)

2.6 Return Instructions by Product Type

Print-on-Demand Products (Clothing, hats, accessories, branded merchandise):

1. Contact us at hello@artofbeingyou.com.au with “Return Request” in subject line
2. Provide photos and description of the issue
3. Once approved, we will provide the return address for our print-on-demand partner (Printful or similar) or return instructions and alternate address for directly supplied products
4. Return address for printiful print on demand supplier can be found at: https://help.printful.com/hc/en-us/articles/360014065699-Where-are-returns-sent-
5. Write the store name “Path of the Heart / Art of Being You” and “Returns” on the package
6. Ship the item to the provided address
7. We will send you a return shipping label and instructions if applicable

Directly Fulfilled Products (Books, journals, physical products):

8. Contact us at hello@artofbeingyou.com.au with “Return Request” in subject line
9. Provide photos and description of the issue
10. Once approved, we will provide return shipping instructions
11. Return to the address we provide (not the original shipping address)

Digital Products, Programs & Services:

12. Contact us at hello@artofbeingyou.com.au with “Return [Product Name]” in subject line
13. Explain the issue you’re experiencing
14. Digital products are generally non-refundable once accessed, but we will review issues on a case-by-case basis

2.7 Return Shipping Costs

Customer Responsibility:

• If you made an error in your order or changed your mind, you are responsible for return shipping costs
• If you provided an incorrect shipping address and we need to reship, you are responsible for the new shipping costs

Our Responsibility:

• If we sent the wrong item, a damaged item, or a defective item, we will provide a prepaid return shipping label or reimburse your return shipping costs

2.8 European Union 14-Day Cooling-Off Period

If you are located in the European Union:

You have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Conditions:

• Item must be in the same condition as when you received it
• Unworn or unused
• With tags attached
• In original packaging
• With receipt or proof of purchase

To exercise this right:

• Contact us at hello@artofbeingyou.com.au within 14 days of receiving your order
• Include your order number and reason for return (optional)
• We will provide return instructions

Note: You may be responsible for the cost of return shipping unless the item is defective or incorrect.

4. EXCHANGES

4.1 Exchange Policy

We do not offer direct exchanges at this time.

If you need a different size, color, or style:

Option 1: Return & Repurchase (Recommended)

1. Request a return following our return process above
2. Once your return is approved and processed
3. Place a new order for the item you want

Option 2: Contact Us for Assistance

• For defective or incorrect items, we may be able to send a replacement directly
• Contact us at hello@artofbeingyou.com.au to discuss your specific situation

4.2 Sizing Guidance

To avoid needing an exchange:

• Review our detailed sizing charts available in each product description
• Measure yourself according to the sizing guide instructions
• Contact us at hello@artofbeingyou.com.au if you have sizing questions before ordering

4.3 Mislabelled Items

If your item was mislabelled (wrong size on the tag):

4. Contact us at hello@artofbeingyou.com.au within 7 days of receiving the order
5. Include your order number and photos of the mislabelled item
6. We will send you a replacement with the correct size, OR
7. Issue a full refund (your choice)